At Leriana, we understand that sometimes plans change. To provide a smooth experience, we allow order cancellations under specific conditions. Please read the details of our cancellation policy carefully below:
Cancellation Window
You can cancel your order within 1 hour of placing it.
- Cancellation within 1 hour: Order is cancelled, and a full refund is issued to your original payment method.
- Cancellation after 1 hour: Cancellation is no longer possible as the order has already been processed.
What Happens After the 1-Hour Window?
Once the 1 hour cancellation period has passed, orders cannot be cancelled since the order is already in process. If you no longer wish to keep your item, you may still return it once it has been delivered. Please refer to our Return & Refund Policy for further instructions regarding returns and refunds.
How to Request a Cancellation
To cancel your order within the 1 hour window, please:
Email us immediately at (Email) with your order number and cancellation request.
If your request is within the allowed time, you will receive a confirmation email, and your refund will be processed promptly.
Refund Process for Cancellations
Approved cancellations are refunded to your original payment method.
Refunds typically take 10 days.
You will receive a refund confirmation email once your cancellation has been processed.
Questions or Assistance
If you have any questions regarding this policy or need help with your order, feel free to contact us, we respond within 24-48 hours.
Contact information:
Store Name: Leriana
Address: 2 Lansdowne Road, Croydon London, CR9 2ER, United Kingdom
Email: Contact Form: Click here
Phone: +447418641733
Customer Service Hours: Monday to Friday, 9:00 to 5:00 PM (GMT)
Response Time: Our customer service will respond within 24 hours on business days.