Frequently Asked Questions
How can I contact customer support?
How long will it take to receive my order?
Answer: Here are our estimated delivery times:
- Handling time: 1-2 business days
- Transit time: 6-8 business days
- Estimated delivery time: 7-10 business days
For more details, please refer to our Shipping Policy.
Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within the United Kingdom. For more information, please check our Shipping Policy.
What if I receive a defective product?
Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Refund Policy.
Can I cancel my order after it’s placed?
Answer: Yes, you can cancel your order within 1 hour of placing it. After that time window your order is already in process. For more information check our Cancellation Policy.
Who pays the return shipping costs?
Answer: Non-defective items (Change of Mind): Customer is responsible for return shipping costs.
Do you ship internationally?
Answer: No, we currently ship exclusively within the United Kingdom.
Do you have a physical store location I can visit?
Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.
How can I track my order?
Answer: You can track your order through the Track my Order page on our website.
Can I place a bulk order for my business or organisation?
Answer: Yes, we accept bulk orders. Please contact our customer support team for details.